Guides for Shipping Information

Volumetric weight

Volumetric weight

We often get asked can I have your price per kilo to ………… destination? Well the branded cour...

Read More
FAQs

FAQs

Why a local contact number is essential for your shipment? When a package travels or is in transit, there could be ins...

Read More
Incorrect address

Incorrect address

Have you ever committed an error when typing your address into an online form? A small typo here or there may sound like...

Read More
Customs charges

Customs charges

Customs charges are defaulted to be paid by the receiver. As a sender if you wish to pay these charges on behalf of you...

Read More
Misdeclared value

Misdeclared value

Ever wondered why couriers ask you to confirm the value of your goods when sending a parcel? As you may have guessed, it...

Read More
Damaged parcel

Damaged parcel

It’s something that has happened to most of us, even if you’re shipping with Courierpoint; a much-anticipate...

Read More
Customs - guidelines

Customs - guidelines

Export Customs Information Customs rules and regulations are independent to all carriers across the world and set by na...

Read More
Parcel

Parcel's journey

Our carriers have a long and proud history that have seen them delivering parcels successfully to destinations all over ...

Read More
Undelivered package

Undelivered package

First of all, what is an undelivered package? Any shipment which cannot be delivered to the destination due to different...

Read More
Denied Parties

Denied Parties

What is denied parties screening? A denied party is an individual or Organisation that is subject to sanctions imposed ...

Read More
Drop-Off services

Drop-Off services

As life becomes busier with longer working hours, family commitments and the odd day out thrown in for good measure, it ...

Read More
Misdelivered package

Misdelivered package

Wrong delivery is most likely caused by an incomplete or incorrect contact details. Finding certain flats and houses mi...

Read More
Refused collection

Refused collection

Have you ever encountered the situation when you were waiting at home for the courier driver, just for him to arrive and...

Read More
Uncollected shipment

Uncollected shipment

Even though courier companies have generally a high success rate, occasionally things can go wrong. In the world of cour...

Read More
Tracking statuses

Tracking statuses

Nowadays, the majority of logistics service providers offer a possibility to track each shipment that is transported. Ev...

Read More
Prohibited items

Prohibited items

Some products are prohibited for transportation through our services, these items are classified as hazardous items or d...

Read More
Pro-forma invoice

Pro-forma invoice

There are certain documents which play a vital, but often understated and misunderstood role in export contracts –...

Read More
Missed collection

Missed collection

Even though courier companies have generally a high success rate, occasionally things can go wrong. In the world of ship...

Read More
Tracking

Tracking

Was your parcel collected but you are not able to check its transit? There are a few possible reasons why your package c...

Read More
Lost in transit

Lost in transit

Although over 97% of parcels are delivered successfully, there are some occasions where packages do go missing. Courierp...

Read More
Duties & Taxes

Duties & Taxes

When you are sending shipments around the world, they are subject to the laws of the Country that they are being sent to...

Read More
Letter of Indemnity

Letter of Indemnity

Sometimes we may come across whilst shipping internationally, despite providing international customs paperwork for the ...

Read More
Customs declaration

Customs declaration

When you are sending a non–document outside of the European Union, of EFTA countries, the shipment has to be submi...

Read More
Parcel not received

Parcel not received

Was your parcel marked as delivered but it was not received? Certainly, courier companies work hard to make sure that th...

Read More
Refused delivery

Refused delivery

Tracking statuses may fluster any shipper, especially the ones who don’t use courier services on a regular basis. ...

Read More
Mis-routed parcel

Mis-routed parcel

As the volume of shipments sent throughout the world increases, the number of potential logistics problems or complicate...

Read More
 

5 Star Rated Delivery Services

Our Shipping services are awarded 5 Stars