Tracking a parcel: All statuses explained

Tracking a parcel: All statuses explained

Whitney - February 12, 2018

Nowadays, the majority of logistics service providers offer a possibility to track each shipment that is transported. Every parcel has a unique barcode which is physically and repeatedly scanned at all transit locations, allowing you to trace the journey of your packages.

By tracking your parcel, you will be able to see where it is at any given time. Its current status and location, although can be updated with a delay, should indicate when is it going to be delivered or if there are any problems affecting the transit.

Nonetheless, understanding the tracking system may be difficult at times. That is precisely why we made a list of all tracking statuses you can encounter, along with their explanations. From now on, tracking your parcel will be easier than ever.

All Statuses:

  • Info received / Registered parcel data, parcel not dispatched yet / Preadvice – your order was placed and registered in the system of the chosen logistics company.
  • Collection request dispatched to courier / Label produced / In pick-up – your shipment is scheduled to be picked up in the course of the day.
  • Pick Up / Driver’s Pick up – your parcel was successfully collected.

Unsuccessful Pick-Up

Consignee not present

, notified first/second time – the parcel was not successfully collected because the consignee was not present at the pickup address. Depending on the country, the courier driver will make another attempt the next working day OR the order needs to be rebooked if the customer decides for another pickup attempt.
 

Closed – the parcel was not successfully collected because the pickup location (for example a store, hostel or an office) was closed when the courier came to collect the package. Depending on the country, the courier driver will make a second attempt the next working day OR the order needs to be rebooked if the customer decides for another pickup attempt.
 

Lack of time – the parcel was not successfully collected due to external circumstances. Depending on the country, the courier driver will make a second attempt the next working day OR the order needs to be rebooked if the customer decides for another pickup attempt.
 

Not present / Not informed – the parcel was not successfully collected because the person at the pickup address was not informed about the collection or there was nobody at the pickup address to give the package to the courier. Depending on the country, the courier driver will make a second attempt the next working day OR the order needs to be rebooked if the customer decides for another pickup attempt.
 

Parcel not ready for shipping – the parcel was not successfully collected because it was not ready for shipping. Depending on the country, the courier driver will make a second attempt the next working day OR the order needs to be rebooked if the customer decides for another pickup attempt.
 

Wrong address – the parcel was not successfully collected due to a wrong or incomplete pickup address. The order was cancelled and needs to be rebooked if the customer decides for another pickup attempt.
 

Not in compliance with the system – the parcel was not successfully collected because it was not in compliance with the system (it is either oversized, overweight or on a pallet). The order was cancelled and needs to be rebooked if the customer decides for another pickup attempt.
 

Parcel shipped by other means – the parcel was not successfully collected because it was shipped by other means/another courier service. The order was cancelled and needs to be rebooked if the customer decides for another pickup attempt.
 

Customer has less/more than collection requests ordered – the order was cancelled and needs to be rebooked if the customer decides for another pickup attempt, or if there are more packages, another order needs to be placed with the courier company for the additional packages.
 

Delay due to unknown reason – the parcel was not successfully collected due to external circumstances that prevented the courier from reaching the pickup location. The order was cancelled and needs to be rebooked if the customer decides for another pickup attempt.
 

Access code required – the parcel was not successfully collected because an entry access code is required.
 

In transit – the shipment was picked up and it is on the way to the destination.
 

Hub scan – your shipment has reached the hub, where it is scanned and sorted for further transport.
 

Consolidation – parcels with far-away destinations sometimes pass through other depots on their way from the dispatch depot to the recipient depot. These depots are also called “consolidation nodes”. During the consolidation process, the parcels will be sorted by their destination and consolidated based on the primary direction of their destination.
 

System return – denotes parcels which have arrived in the wrong depot due to forwarding loading or postcode errors and that are therefore forwarded to another depot or returned to the sender.
 

In customs clearance – the parcel is currently being processed for customs clearance.
 

Inbound –  all parcels that arrive at a recipient depot during the day will be scanned there. It means that they should be out for delivery soon.
 

Out for delivery – the carrier is about to deliver the shipment in the course of the day.
 

Delivered, POD Available – the shipment was successfully delivered. Proof of delivery is available on request.

 

Delivery attempt not successful
 

  • Not informed about the delivery / Refused the package – the recipient did not accept the shipment.
  • Digicode/Access code required – the parcel was not delivered successfully because an entry access code is required. The customer should provide the access code.
  • Consignee not present

    , notified first/second time – parcel was not delivered successfully because nobody was present at the delivery address. Depending on the country, the courier can try to deliver the parcel again (the customer should get in touch with the courier company – the contact information is provided on the notification left by the courier) OR the shipment will be taken to the closest warehouse.
  • In warehouse – the parcel is stored at the parcel depot/warehouse and the recipient needs to collect it from there.
  • Return to sender – your shipment can be returned to the sender if the delivery address is incorrect, insufficient or does not exist, the addressee has moved without providing a forwarding address, the item is refused by the addressee or the sender failed to collect the item before the retention period expired. 

What if the tracking status has not been updated for a while?
The tracking system should be updated every time your parcel is scanned at a new depot or location. Nonetheless, there may be some delays, or your package may not be scanned properly in-between locations. If the status in the tracking system remains the same for more than 48 hours, we advise you to contact us immediately.

 

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